Frequently Asked Questions
I want to include my logo on my awards. Do you accept digital artwork?
Yes, usually with no problems if you provide PC based artwork. Original EPS files are recommended.
What is the usual production time for my order?
While we do have a few items in stock, ready to ship, normal production time for most items is 10-15 working days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Advising us in advance of your planned event date is highly recommended. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority or Express Service.
What is your Priority and Express Service all about?
We understand that sometimes the need for an item comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer Priority Service and Express Service on many products. Priority and Express Services are subject to availability of inventory and production capacity. Please contact our sales associates at 1-800-929-9110 for more details. We'll do everything in our power to make your event a success!
Will I be notified when my order does ship?
Yes, we will email you with notification that your order has shipped, including courier tracking information. What methods of shipping are available and at what cost? We will ship your order via UPS Ground service unless otherwise instructed by you at the time of your order. Orders requiring special shipping (UPS 3 Day Select, UPS Blue Label or UPS Red Label) will be charged for shipping costs accordingly.
What if my awards arrive damaged or engraved incorrectly?
Your order passes through three Quality Control stations prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. We will make every effort to have the corrected product to you in time for your event. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.
Can I return any items for a refund?
No products may be returned without prior approval from our customer service department. Please contact us to discuss this on a case-by-case basis. What methods of payment do you accept? We will accept MasterCard, Visa or American Express via the Internet at time of order. Your card will be charged when the order is placed.
Will my order and credit card information be safe?
We use secure online ordering but regardless of what happens on our site - a slip of the mouse (unlikely), a security breach (highly unlikely) there is no risk to you. In the case of credit card fraud, this means that we'll pick up the first $50, and the credit card company will take responsibility for the rest. In addition, we'll do our very best to work with the credit card company to assure that the problem is resolved with minimum hassle.
Will you sell or otherwise distribute my email address or other information about me?
RCB Awards will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third part without first receiving your permission. Click here for our complete Privacy Statement. How can I establish an open credit account with RCB Awards? You can download our Credit Application (70k self-extracting .pdf file) here. Or you can contact us via e-mail, snail mail, or telephone and we can send you a credit application. Our accounting staff will be available to help you in any way necessary. I already have an open credit account.
How can I complete my order without using a credit card?
After shopping, you will "Submit Order". Select the FAX ORDER option. Follow the instructions there and use the "Comments" text box to inform us you would like the order billed to your account. Only persons authorized on the credit application will be allowed to place orders or charges against any account.
Do you have any showrooms?
Yes, our home offices and showrooms are located in Milwaukee, WI. The address is: RCB Awards 8000 W. Capitol Dr. Milwaukee, WI 53222 Showroom hours for our location is: Monday-Friday 9:00 AM to 6:00 PM
What if I have more questions?
Please Contact Us for more information or to answer any other questions not shown here.
Can you get hats and embroidered apparel for our service department?
Many styles of hats and apparel items are available for embroidery. If you don't see a color or style, please call us, we can customize the product to fit your needs.
Do you make plaques on site?
Plaques are made on site, which allows for a quick turnaround time as well as the opportunity for a customer to be involved with the design of the award as well as proofing of each stage of construction.
Are you able to handle orders outside of the Milwaukee area? Nationally? Internationally?
We deliver world wide, and take orders from everywhere.
Can you engrave bottles and glassware?
Most bowls, glasses and bottles can be engraved up to 12” in diameter. The glassware can be engraved or etched depending on what is required.
Can you sandblast?
State of the art sandblasting equipment allows us to personalize your glass, crystal, ceramic or marble award or gift with beautiful glass carvings. Multi-layer depths and graphic designs also available.
Do you engrave pens?
We can engrave pens, clocks and many other items that you may have purchased elsewhere and need personalized. We also can supply you with all manner of gift items. Our company has 23 locations and we will need plaques sent to each of them.
Can you ship directly to the remote locations?
We handle a lot of fulfillment programs and can ship directly to any location worldwide.
What methods of payment or credit cards do you accept?
Visa, Mastercard, American Express, local & corporate checks.
What tools or equipment do you use?
RCB Awards uses a variety of personalization methods including burnishing, etching, engraving, sand blasting, silk screening, embroidery and sublimation.